Training was helpful but clearer explanations would have improved it
Looking back on the training and onboarding process, I can say that it was quite helpful initially, as it guided me through the basic setup of the database and the calling tools. However, some parts felt a bit rushed or assumed prior knowledge which I didn’t have. For example, the step where the dialer settings are configured could have been explained more clearly, as I had to reread instructions or look for support to fully understand how to make it work effectively. The automatic updates feature was mentioned but not elaborated upon, so I wasn’t completely sure how and when these updates occurred, which was a bit unsettling at first. Support was generally available when I needed it, but I had to call a few times to clarify things that perhaps the training could have addressed better. It’s clear the training was designed to cover essential things but missed out on deeper explanations that could have smoothed the whole onboarding time. Overall, it worked well enough but leaving things less mysterious would improve the user experience a lot, especially for newcomers like me.