training was helpful but also a bit confusing
The onboarding process started well with clear instructions, and the initial training modules were straightforward enough to follow. I appreciated the detailed walk-throughs and the focus on using the dialer and database efficiently. However, as I progressed, some features felt overly complex and weren't as well explained, especially the automatic updates which seemed to happen without much notice. By the end, I felt moderately confident navigating the software, but not fully comfortable using all the tools without further reference. The support team was helpful when reached, but sometimes it took a while to get through, adding to the frustration. While the training set a decent foundation, it left me a bit uncertain about managing more advanced features alone. Overall, I'm glad I went through the process because it gave me good basics, but I think there’s room for improvement in explaining more nuanced functions better. I would recommend new users to take the time to revisit parts of the training and actively use support when unsure to build real confidence in handling day-to-day tasks.