Training was good but trouble handling hiccups
I honestly found the onboarding and training quite solid at the beginning, with instructions that were normally clear and easy to follow. The training modules walked me through setting up my remote workflow with the software and dialer tools steadily, which was great. But when things started to go wrong—like occasional login issues or slow responses within the software—handling those hiccups was less than ideal. The support didn’t always seem ready or quick enough to troubleshoot the problem efficiently. I found myself repeating similar queries more than once and sometimes had to wait longer than necessary for clarity or resolution. This weariness crept in each time I faced a snag because it felt like I was explaining known issues over and over without fresh progress. Still, the good side was that when communication did happen, the advice given was relevant and useful, allowing me to move forward after delays. So there’s a solid foundation but the experience would be much better if the response to software problems was faster and less repetitive. Overall, it’s a positive experience with room for smoother handling of unexpected faults during training and onboarding.