Training was good but support docs needed better clarity
I started with the training sessions which were pretty straightforward and helped me understand the basic workflow for using the software and dialer tools. The onboarding flow was explained well enough to get me going almost immediately. However, I found there were moments where the training did not fully cover certain technical nuances, especially with setting up the database connections. So I had to rely on their supplementary documents and sometimes on telephonic support. Fortunately, the support team was patient and helpful, though some explanations could have been clearer. One thing that went well was how updates were pushed automatically without interrupting ongoing work, which was a relief. Signing up and payment went smoothly with straightforward invoicing. Overall, I liked that the training got me started confidently but to really master the software I needed to do some self-study and reach out for additional help, which future onboarding materials could address better.