Training was good but sign-up instructions could be clearer
My experience with WFHI’s sales and pre-purchase training was mostly positive, especially the sections covering the database feature and automatic updates, which worked well once I understood the system. I appreciate that the calling tools and dialer were intuitive enough to get started quickly without feeling overwhelmed. However, I found that the initial sign-up instructions were a bit sparse, requiring me to figure out payment and invoicing nuances on my own, which slowed me down slightly. The telephonic support was available and reasonably helpful, though occasionally it felt like I had to wait longer than I wished for answers about the process. On balance, the training was effective for getting through the core software elements, but the front-end steps could be more clearly explained to reduce confusion. I’d recommend WFHI’s products to others but with a note to be prepared to do a little independent figuring out during first use. The overall package is solid although there is a small area that could be smoother.