Training was good, but order of steps could improve

Training was good, but order of steps could improve

I found the training fairly thorough with decent explanations at each stage. However, I felt that the sequence could be optimized to prevent any backtracking. For example, the module on the dialer came before I was fully comfortable with the database setup, which sometimes caused confusion. On the other hand, the onboarding flow overall was structured well enough that I didn’t feel lost, and the telephonic support helped clarify lingering questions at the right moments. There was a good balance between automated updates and manual steps during training, which made adapting easier. My biggest reservation is just about the order to reduce overlap, but overall it left me confident using the software.