Training was good but missing some follow-up options I’d want
The training sequence really helped me get started on the remote workflow tools comfortably. I don’t think I’ll need major help next time I onboard someone new because the basics were well covered, and the calling tools training was detailed enough. However, I felt there wasn’t enough emphasis on follow-up support or on revisiting newer updates after the main sessions finished. I found myself wanting some quick refresher modules or tips delivered later on, especially as I discovered small changes in the database feature and dialer that weren’t explained during training. So it was good overall, but a bit more ongoing guidance would have made me feel even more confident about using the software independently over time. Still, I’ll be using it regularly and recommend getting extra help if you like continual learning, otherwise the initial sessions set you up well enough at least once.