Training was good but missed hands-on practice
I felt quite confident by the end of the training sessions because the content was clear and to the point. The onboarding process introduced me to all the main tools I needed for running the workflows remotely, especially the dialer and database features. However, the one thing that was missing in the training was more practical, hands-on exercises that could have helped me understand the software better. I think those extra practice tasks would have made me feel even more prepared to use the software independently. Despite this, the instructions for automatic updates and invoicing were very straightforward and easy to follow. The telephonic support made me feel supported when I had questions after the training, which reassured me that help is available. Overall, I can use the system confidently now. I just wish the training incorporated more live examples or real-time problem solving rather than being mostly instructional. Had that been included, I’d feel even more ready to explore the software’s capabilities without hesitation. Still, it was a solid start and gave me enough understanding to get going without much difficulty.