Training was good but lacked quick error fixing
The onboarding training was comprehensive and provided a good overview of how to use the software and manage remote workflows. The step-by-step instructions helped me understand the major features without getting overwhelmed. However, during some sessions, when technical issues or misunderstandings arose, the response to fixes was slower than I expected. For example, when I encountered problems setting up my personal database within the system, it took a while before help was available to clarify the steps or provide a workaround. This slowed down my progress on the training schedule. Still, the overall communication was clear, and I could follow along once the problems were addressed. It would have been better if quick troubleshooting guidance was built into the onboarding flow to minimize delays when things went wrong. Aside from handling errors more efficiently, the training content itself was well structured. The dialer tool demonstrations were practical and the way automatic updates were explained gave me confidence to keep the software up to date. The invoicing setup was briefly covered, which helped me avoid billing surprises later on. So despite some delays in error resolution, the onboarding program helped me understand the product clearly and I now feel comfortable navigating through the daily usage tasks. Just would appreciate faster support integrated directly in the training for future users encountering similar roadblocks.