Training was good but lacked in ongoing support
I found the training and onboarding with WFHI to be a mixed experience. To start, the initial modules were well-structured and gave me a decent understanding of how the software works and its features. I was able to get through the basics without much difficulty which made me think the onboarding was designed thoughtfully. However, what was missing for me was a more proactive follow-up or refresher sessions to help handle more complex situations that came up later. I realized quite quickly that I would probably need to seek help again to feel really confident, especially with using the calling tools and managing the database efficiently. The automatic updates were a bit confusing at first because there wasn’t enough guidance on what changes were implemented and how they would affect my workflow. Despite that, the telephonic support is accessible, but I wonder if getting quicker responses would ease some of the onboarding bumps. Overall, I’m grateful for the foundational training, yet I felt the package could have included a bit more depth or a check-in system to ensure we really got the hang of everything long term. I will definitely prepare myself to ask for help again next time I face difficulties.