Training was good but could’ve been more logically ordered
The training and onboarding steps for the WFHI software definitely helped me get started, but I felt the sequence could have been improved for smoother learning. For example, I was introduced early on to advanced dialer features before fully grasping the basics of the database management, which left me a bit overwhelmed initially. The calls and telephonic support sections came much later, but I would have preferred a more gradual build-up. Don’t get me wrong, the training content itself was useful and clear in parts. I kept jumping between sections to piece things together, so the flow didn’t feel entirely sensible from a new user’s perspective. It was like the order didn’t always match the natural progression of setting up and using the software day-to-day. Still, I appreciated how the platform allowed me to revisit training videos whenever I needed refreshers, which helped close some gaps. Overall, something about the onboarding steps was missing for me — maybe a clearer path from start to finish would’ve helped a lot.