Training was generally okay but details didn’t always stick
The training and onboarding process was adequate for getting started, but in day-to-day use, some features didn’t behave as expected. I noticed that while the initial training was clear, the follow-up materials lacked depth about integrating the calling tools with the database properly. Over the week, there were minor issues syncing updates automatically, which caused slight delays. The support team was responsive to calls but sometimes couldn't immediately resolve my queries, meaning extra follow-up was required. What stood out was the dialer’s occasional connectivity glitches, which made some sessions frustrating. Overall, the experience was mixed: onboarding was fine for setting up basics, but the daily practical functionality needed more polish for smooth workflow.