Training was full of waiting and repetitive steps
My onboarding and training experience felt quite drawn out mainly because of frequent waiting times for responses. After signing up, the introduction to the database feature took longer than expected with repetitive explanations that seemed to cover the same ground multiple times. When attempting to use the calling tools, I often had to pause sessions due to system updates or unclear instructions, which added to the delays. The dialer sometimes behaved inconsistently, which made training sessions less productive. Even though telephonic support was available, getting through quickly was a challenge, leading to stagnation in my learning. The payment process was fine, but it did not speed up the onboarding. In sum, the effort to get fully trained was greater than I had anticipated, largely because of the waiting and repetition rather than the software itself.