Training was fine but lacked ongoing clarity
The initial training sessions were engaging and gave a decent overview of the software. However, after the first setup, I realized there was little ongoing support for new features or updates. The onboarding seemed rushed, especially around how to fully utilize the calling tools and database integrations. While setting up the basics was a one-off effort, I expected follow-up training to help with later adjustments, but that was missing. The software itself operates smoothly enough once running, but without continuous learning opportunities, it was harder to keep pace with improvements. Paying for the training felt worthwhile at first, but in terms of sustained support, it was lacking. To improve, more regular tutorials or updated sessions would help new users and improve confidence in handling the system independently.