training was fine but day-to-day needed some tweaks
So I started the training and onboarding with WFHI, and honestly it wasn't too bad at the start. The initial setup was mostly straightforward and the training modules covered basics well enough. But as I used the software day by day, I noticed some little misses that could get annoying. For instance, the onboarding flow didn't really prepare me for certain dialer quirks that popped up during regular calls. Also, the database felt clunky and slow to update which slowed things at times when I needed quick access. Notifications or reminders about auto-updates were almost non-existent, so sometimes I got caught off guard when things changed in the interface. Support calls helped but it felt like they were patching problems rather than preventing them. All in all, it worked but felt a bit rough around the edges for daily use, especially once the first couple of days had passed and the novelty wore off.