Training was effective though some repetition was involved
The training and onboarding with WFHI were generally effective, providing clear instructions on using the software’s dialing tools and database integration. The process started smoothly with a straightforward sign-up and invoicing procedure, allowing me to focus on learning the workflow itself. However, there was some repetition throughout the training, especially in reviewing basic steps multiple times before moving on. This caused some waiting during sessions, as the instructors ensured everyone was following along properly. While the pacing was slow at moments, it probably helped to reinforce the material for those less familiar with remote software. I appreciated the automatic updates feature, which assured me that the software was kept current without extra effort on my part. Telephonic support was available and responsive when I needed help, but I did experience some delays before connecting. Overall, I found the onboarding and training to be comprehensive and manageable, though with pauses due to repetition and waiting. I would describe the experience as positive but not without minor inefficiencies that could be improved for faster progression.