Training was effective but a bit slower than before
I found the WFHI training and onboarding quite helpful overall, though it did feel more detailed and took longer than the platform I had used previously. The initial setup guided me through the software’s main features in a way that was clear and thorough, which I appreciated, especially with the dialer and database tools. However, compared to my past experience with other services, the training sessions were somewhat more time-consuming, which meant I had to allocate extra hours to complete them. What stood out positively was how the interactive calling tools included real-time tips during practice calls, which made learning smoother. The automatic updates integrated after onboarding kept the features fresh and reliable, but I did notice they sometimes required a restart that interrupted workflow. Still, the telephonic support was prompt and courteous whenever I reached out with questions during the early days. Invoicing and payment processes were straightforward and well explained in the training modules, making it simpler to stay organized. Overall, while the onboarding workflow was more extensive than my previous experiences, it was a valuable investment that prepared me well for running remote workflows efficiently, even if a tad slower initially.