Training was drawn out and quite repetitive
I went into the WFHI onboarding hoping to get up and running quickly but found the process slower than I expected. At first, the introduction to the software felt promising, with clear instructions and a decent overview of the tools, including the dialer and database. But soon after, the training would loop over the same modules more than once, making me feel like I was stuck in a cycle. There were several pauses where I had to wait for the next session without much to do in the meantime, which was frustrating. The telephonic support offered some help, though the wait times on calls added to the lag in my progress. Additionally, the automatic updates during training sometimes changed features, which was confusing when I was trying to master a specific module. Even simple stages like the sign-up and invoicing process didn't move quickly enough, contributing to the overall length of onboarding. On the plus side, once I was through the initial sessions, the training content did proceed logically, and I could apply what I learned with better confidence. However, those drawn-out intervals and repetitive parts made the whole experience feel inefficient. I appreciate the platform’s capabilities, but a more streamlined onboarding would definitely improve things. So, while there was some support and good material, the drawn-out pacing and repeating content made the training less enjoyable than it could have been.