Training was disappointing compared to what I used before
I began the onboarding process with fairly high hopes, expecting the training to be at least on par with other remote workflow software I'd tried previously. Unfortunately, this was not the case. The initial sessions tried to cover the basics of the calling tools and database features, but the materials were neither very engaging nor detailed enough for me to grasp the more complex functionalities. The step-by-step guidance felt rushed and patchy, leaving multiple gaps in understanding how to efficiently use the dialer and manage automatic updates. Compared to the thorough onboarding programs I had accessed in the past, this one came across as quite ineffective. By the time I finished the training, I was still struggling with basic operations and often had to rely on trial and error. The support, while available, didn't fill these gaps adequately, as the telephonic assistance sometimes lacked depth. Ultimately, this training left me frustrated rather than confident in using the software effectively.