Training was disappointing compared to others I've used
My experience with the training and onboarding was frankly below my expectations based on previous platforms I have used. The initial sign-up was uncomplicated, but from there the onboarding process lacked clarity and depth. The training materials felt outdated and did not sufficiently cover practical use of the dialer and database features, causing confusion rather than confidence. I found the pacing slow in some areas and rushed in others. Attempts to contact telephonic support were met with long waits to connect and inconsistent answers, which did not improve my understanding. Additionally, automatic updates created interface changes without adequate explanation, compounding the difficulty. Unlike my past experiences, where training empowered me to work independently quickly, this felt like I was left to figure out key elements myself. The invoicing and payment were clear and timely but didn’t offset the gaps in user preparation. Overall, the result was I did not feel ready to utilize the software effectively by the end of onboarding and felt quite frustrated by the lack of support in terms of detailed guidance and practical training.