3 out of 53 of 5Verified customerTraining and onboarding
Training was different from what I thought it would be
I started with the expectation that training would be very hands-on and interactive, but it turned out to be more instructional videos and written guides than live practice. This surprised me because I thought I’d get to actually use the software with support people guiding me in real time. The setup portion was pretty clear and aligned with what I expected, especially creating the database and linking calling tools. But when it came to ongoing training or updates, it felt less personal and more automated than I had imagined. Maybe I expected too much, but I certainly wish there was an easier way to test features right away during training rather than after going live with the software.