Training was detailed but not fully reassuring; might need help again
I went through the training and onboarding process and found parts of it really helpful, especially the step-by-step explanation for setting up the dialer and database features. It was clear what I needed to do initially and the videos were well-made, which helped me grasp the basics quickly. That said, some of the sections felt a bit rushed or too technical for someone not very familiar with remote workflows like me. I was also a bit unsure how well the training would stick if I had to set up the software on a new device or after some time. The automatic update function was fine, but I didn’t feel perfectly confident that I'd know how to deal with any unexpected changes on my own. Support seemed accessible when I reached out for clarifications, which reassured me somewhat, but I wonder if I might have to rely on them again in the future. The billing explanation was okay, though I’m still unclear on some invoicing details. It’s a bit of a mixed experience overall: the initial training sets a decent foundation but doesn’t fully remove the feeling that I might need further assistance or refresher help. I’m not sure if the onboarding process strikes the right balance between telling you enough and being overwhelming. So if you’re comfortable with some figuring out yourself, it should be manageable, but expect to ask for help at least once or twice.