Training was detailed but finding onboarding guides was a challenge
I found the training to be quite thorough; the videos and documentation covered the features I needed well. However, getting to the right onboarding materials wasn’t as simple as I expected. Navigating through the portal to find specific tutorials or database setup guides took longer than it should have. The calling tools were mostly easy to use once I got past the initial setup, and the dialer worked without much trouble. I appreciated that automatic updates ran smoothly without much interference, which helped keep the workflow consistent. Telephonic support was helpful but sometimes slow to pick up, which added some friction. Overall, the quality of training was good, but the ease of access to the relevant content could be improved to speed up getting started.