Training was decent but onboarding left me frustrated
I expected onboarding to be seamless based on the training I saw, but the reality was different once I started. The training modules were generally clear and well structured, which made the basics easy to grasp. However, when I faced problems during onboarding, the support was slower than I anticipated, especially compared to the prompt replies I had read about. I also found that the automatic updates, while helpful overall, sometimes interrupted my workflow without an easy way to pause or reschedule them. The telephonic support was polite, but it took many calls before I felt I was actually making progress. I think a better system for handling unexpected onboarding glitches would improve the experience drastically. Overall there was a good foundation in the training, but onboarding could have matched it better to reduce frustration and downtime.