Training was decent but onboarding hiccup was funny
Honestly, the training started off on a good note with some clear videos and step-by-step docs that made setting up seem easy. However, when I tried to connect the dialer tools, some technical glitch popped up that delayed my progress by a day. The support team was helpful but it took longer than I expected to fix that glitch, which was a bit annoying. Still, the onboarding flow overall was pretty straightforward after that bump. The way the system handled re-tries during the dialer connection failure was decent as it didn’t crash outright. I was pleasantly surprised by how the database feature made it easy to organize contact lists post-training. Not everything was perfect, but I felt the process could have been slower or more confusing without the kind of help they offered. I’m using the software actively now and it’s mostly working well, though that one thing had me a little frustrated.