Training Was Decent but Missed Some Anticipated Topics
Before beginning the training and onboarding with WFHI, I expected a very thorough walkthrough of all software functionalities, especially the calling tools and database features. The introductory sessions did cover a good amount, but several aspects I anticipated learning, like advanced dialer settings and automatic update configurations, were only briefly touched upon. This left me having to explore and experiment during actual use, which was both a challenge and opportunity. On the plus side, the onboarding flow was clear about sign-up and payment processes, which streamlined initial steps. The telephonic support was helpful when I reached out with questions about accessing certain features, although the response times seemed slower than I expected. Overall, while some elements matched the detailed training I had hoped for, other parts felt less comprehensive, giving a mixed but generally positive experience. The balance between what was promised and what was delivered in training was fairly even, but a deeper dive in certain areas would improve it greatly.