Training was decent, but might need help again next time
I tried going through the onboarding and training sessions that WFHI provided, and overall, it was okay. The training covered a lot of ground, especially about using the dialer and managing the database, which I found useful. However, some parts were a bit rushed and not as clear – I sometimes felt like I needed to pause and figure things out on my own. The automatic updates were neat since they kept the software current without me having to do anything extra. Despite that, I am not totally confident if I could handle everything smoothly without calling the support again next time I face an issue. The sign-up and invoicing process was pretty straightforward though, which I appreciated since it saved time. Telephonic support was responsive when I contacted them for clarifications, but I wish the training was a bit more detailed or had extra examples. Still, it gave me a decent start, and I’m sure with experience, I’ll get the hang of it. So, I might use the help resources again in the future rather than going solo completely.