Training was decent but finding some options was unnecessarily tricky
Reflecting on my recent experience with the training and onboarding, there were mixed aspects that stood out. The training materials themselves were fairly comprehensive and explained core functions well enough. They gave me a solid overview that helped me get started using the software and the dialer in a reasonable timeframe. However, I found that navigating between different modules to find specific features was not always intuitive. At times, I had to spend extra minutes hunting through the database or settings just to locate something that could have been better labelled. The automatic updates promised seemed to add new capabilities, but the lack of clear changelogs sometimes left me unsure whether something had changed. Despite these concerns, the telephonic support helped clarify some confusion when I reached out, which I appreciated. The invoicing process was straightforward and without glitches, so that part was smooth. Overall, while I might consider going through this system again given its positive attributes, I do hope user interface refinements are implemented to ease future navigation and improve my experience.