Training was decent but didn’t blow me away
I had a feeling that the training and onboarding offered by WFHI would give me a solid introduction, and it did, in parts. The sessions covered the essentials clearly enough, which was helpful when setting up the calling tools and database. However, I also found some sections to be somewhat rushed or lacking depth, especially around how to best use the dialer features in daily workflow. It wasn’t a total miss; the onboarding flow guided me well through the basics to get me started without too much hassle. But I guess I was hoping for more nuanced tips or troubleshooting pointers. Still, I appreciate that they combined training with software updates that didn’t disrupt usage. So overall, the experience matched my expectations without being exceptionally impressive or disappointing.