Training was decent but confusing labels held things back
The overall experience of onboarding and training was fairly positive. The videos and guides gave a solid introduction to the software, especially the dialer and database features. However, I found some of the wording and labels inside the software itself quite unclear. For instance, navigation terms didn’t always match what the training materials said, which caused a bit of guessing during setup. The flow felt a bit disjointed because of that inconsistency, which slowed down my start. Despite that, the software was generally responsive and automatic updates kept improving the experience without interruption. Telephonic support was helpful when I reached out to clarify terminology. The sign-up, invoicing, and payment processes went smoothly overall. I’d say, in one phrase, the whole onboarding felt "Mostly clear but slightly confusing." That sums up my impression: the content was good but the vocabulary used inside the tools and labels could be sharpened for a smoother start.