Training was confusing till the demo video finally clicked
At first, I found it difficult to locate the specific training modules I needed. The onboarding interface was cluttered with too many options, and I wasted quite some time scrolling and searching for the database tutorial. After a few attempts, I found a demo video that explained the dialer usage in a straightforward way, and then things started to make sense. The training content covered most features but wasn’t always organized in an intuitively accessible manner. It took me several tries to get from signing up to actually understanding how to use the calling tools efficiently. The step-by-step guides helped somewhat but could be better linked from the dashboard. So, while I acknowledge the materials were there and comprehensive, the user journey to find them was not smooth. The exact moment the dialer tutorial finally clicked was when I gained confidence, but it could have happened much earlier had the layout been simpler.