training was confusing but billing was smooth
The onboarding and training left me clearly underprepared because so much of it was left for me to figure out alone. Despite the initial sign-up being straightforward, understanding how to effectively use the dialer and maintain the database within the software felt like a trial-and-error exercise. Instructions were sparse and at times confusing, which made progress slow and frustrating. I kept hoping for telephonic support to clarify my doubts faster, but responses were often delayed and repetitive, adding to my difficulty. Despite these issues, the payment and invoicing process worked well with no problems, which was one small positive in the experience. Automatic software updates also did not cause disruption, so I wasn’t worried about technical glitches. Still, overall the training experience wasn’t what I expected and I had to put in more effort than anticipated to get to a functional level with the tools provided. If the onboarding and training were more structured and clear I think the experience would have been better.