Training was confusing and slow to get started
My experience with the WFHI training and onboarding was pretty frustrating overall. The initial setup seemed straightforward when I first logged in, but the training modules were so extensive that it felt like a one-off marathon rather than a series of manageable steps. The onboarding process promised to guide me step by step, but in reality, most of it was front-loaded and very dense. What I found disappointing was that after completing the initial setup and training, there was very little ongoing support or updates to keep me informed of new features or best practices. The dialer and calling tools were introduced late in the training, making it hard to smoothly transition to practical use. Also, while the database feature was explained, I didn't get enough hands-on practice during the sessions. On the bright side, the sign-up and payment process was clear and painless. Overall, the training needs to be more balanced and paced to avoid overwhelming newcomers, because in its current form, I struggled quite a lot.