Training was comprehensive but something was missing
I began the onboarding process with high hopes after signing up for the training modules. Throughout the initial sessions, the explanations were clear enough, and the practical demonstrations involving the dialer and calling tools helped me get a decent grip on the workflow. By the time I reached the advanced stages, I felt fairly confident navigating the software and database integration. However, I did notice that while most concepts were well covered, a bit more guidance on handling updates and troubleshooting during live calls would have been beneficial. The telephonic support was accessible, but in moments where I had questions, it felt slightly reactive rather than proactive. The sign-up and payment flow itself was smooth and easy to understand, which made starting out less stressful. On the whole, I appreciate the effort put into the training and the software's user-friendly design, but I think adding a few more interactive Q&A sessions could enhance the learning experience further. I am glad I chose this service for setting up remote workflows and plan to continue using it, but with the hope that future training iterations cover these few gaps.