Training was clearer than I expected, slightly surprising
I started the onboarding and training with a somewhat skeptical mindset, expecting the explanations to be overly technical and difficult to follow. However, I was pleasantly surprised that the training was surprisingly clear and well-structured. Each session broke down concepts step by step, particularly how the database integrates with calling tools, which made the transition smoother. There was one part where the explanation of automatic updates was a bit rushed and could have been clearer, which I found confusing at first. Despite that, overall the clarity exceeded my expectations. The sign-up process was straightforward, and the invoicing presented in a transparent manner without hidden complexities. It really helped me feel less overwhelmed by what initially seemed like a complex workflow system. Though I had to refer back to some training materials occasionally, the overall communication of the onboarding content gave me confidence to use the software more effectively moving forward. The ease with which I could navigate initial steps was the biggest surprise to me here.