Training was clearer than I expected, but still some gaps
From the start, I found the training and onboarding materials to be reasonably thorough, especially the step-by-step guides on using the calling tools and managing the database. That said, I still had to figure out some parts on my own, particularly when it came to integrating the dialer with my existing workflow. The automatic updates usually happened smoothly without disrupting my work, which I appreciated. However, the support team was not always able to answer every question I had, so occasionally I depended on trial and error. The sign-up and payment process was clear and easy, but I was slightly surprised by how much I needed to adapt myself beyond the training, since I had assumed it would cover more practical scenarios. Overall, I can say the experience was a mixed bag; some things worked well, others less so—but not enough frustration to put me off. I expect with continued use I will become more comfortable navigating the different features on my own.