Training was clearer than expected but also patchy
When I started with WFHI’s training and onboarding, I wasn’t sure what to expect given my past experiences elsewhere. The initial setup was surprisingly smooth; the software interface and the database feature were introduced well enough. However, as I went deeper, the training began to feel somewhat inconsistent. Some modules, especially about the calling tools, were very clear and practical. Yet others assumed prior knowledge I didn’t have and lacked detailed explanation. The dialer setup, in particular, wasn’t as straightforward as I thought it would be, given the walkthroughs provided. I was also surprised at how long it took to get used to the automatic updates and how they impacted the workflows. While the telephonic support was helpful when I reached out, I felt the onboarding could have integrated that assistance more proactively. Compared to what I have used before, WFHI offers good resources, but those could be better organized and paced for newcomers. Overall, the training experience was a mix of useful guidance and unexpected gaps, leaving me neither fully satisfied nor entirely frustrated.