Training was clear, though some points could be sharper
When I began the training and onboarding sessions with WFHI, I appreciated the clarity of the initial explanations. We started by covering the basics of using the calling tools and the dialer, followed by navigating the database feature. The pace was quite manageable, with each module building logically upon the previous one. The trainers used simple language, which made understanding even the more technical parts easier. Where I felt there could be improvement was with some of the automatic update details; the instructions about how these updates affected my workflow were a bit brief, and I had to revisit help resources to fully grasp the implications. Nonetheless, telephonic support was available when I needed it, providing additional clarity. Overall, if I were telling a friend about the training, I’d say it explained the essentials well but left some room for more detailed guidance on certain advanced features.