Training was clear so next time I probably won’t need much help
I found the onboarding and training process quite comprehensive, so I feel I won't need as much help the next time I set things up. What really stood out to me was the clear explanation of the dialer system alongside the practical examples provided. Right from the start, the training covered how to navigate the dashboard and manage calling tools effectively, which made the transition smoother. Even though there’s always a learning curve with new software, the step-by-step guides and videos helped me understand the workflow quickly. The sessions on managing database contacts and making full use of the automatic updates were especially useful. After the initial onboarding, I felt confident enough to troubleshoot minor issues by myself without needing to call support. However, I appreciate that the priority assistance was available when I did require it during invoicing and queries around payment processing. The whole experience left me feeling more independent, which is exactly what I hoped for from training. So yes, the training setup is well structured and thorough, and I expect I’ll manage the platform with less external help from now on.