training was clear enough but could be simpler for beginners
I found the training sessions pretty straightforward, which really helped me get a grip on the software features without too much confusion. The onboarding process was paced well so I didn't feel overwhelmed, although at times some parts could have been explained in simpler terms, especially about how the database sync works. The dialer tools and calling workflow were explained with practical examples which was useful for real world use. Telephonic support during onboarding was good, quick and courteous, though sometimes answering my detailed questions required a follow-up call. Overall, I'd tell a friend that the training is solid and practical, but if you're new to these concepts, be ready to ask a few extra questions yourself to get all the details straight.