Training Was Clear but Onboarding Took Me by Surprise
Going into the training, I expected a fairly standard introduction to the software and tools. The training content itself was clear and mostly matched what I anticipated in terms of depth and examples. It helped me get acquainted with the calling tools and the database feature more quickly than I feared. That said, the onboarding process surprised me by being more drawn out and involved than I thought it would be. For example, the invoicing and sign-up steps were straightforward, but integrating the software into my existing work pattern took multiple back-and-forth interactions with support. The updates came automatically as expected, though their impact wasn’t immediately obvious; it took a bit of time before I recognized the improvements they brought. Telephonic support was helpful but sometimes saw minor delays in response times, which made certain troubleshooting moments a bit more challenging. Overall, while the training and software are solid, I found the onboarding more time-consuming than I planned, which was a modest letdown because I would have liked a more seamless start. Despite that, it’s clear the system has potential, and with a bit more adjustment it should fit well.