Training was clear, but onboarding the dialer less so
What stood out positively for me was how clearly the training sessions broke down the software features. The explanations on how to manage the database and navigate the calling tools were detailed and easy to follow, which helped me feel prepared. The step-by-step guides were well-structured and the examples made a real difference in my understanding. However, I found the onboarding process for the dialer slightly less thorough. There were moments when I wished for more clarity or hands-on practice with the dialing functions because I encountered a few confusing prompts during real use. While the trainers were patient and approachable, some parts of the initial setup felt a bit rushed or assumed prior knowledge I didn’t have. Overall, the training quality was impressive, but deepening the dialer onboarding would make the experience more balanced and confidence-building for new users who depend heavily on that feature.