Training was clear, but onboarding steps sometimes confusing
The training sessions covered the core topics clearly and I learned useful ways to use the calling tools and manage workflows remotely. Compared to prior platforms I've used, the WFHI training was more structured, which I appreciated. However, the onboarding process wasn’t as smooth as expected. Some steps were repetitive or lacked clarity, causing me to pause and double-check instructions. The database feature integration was useful but not fully intuitive at first, requiring some trial and error to set up correctly. The automatic updates happened without issues, keeping software current without manual intervention. Telephonic support was helpful when I had questions, though sometimes the wait times were longer than I preferred. The sign-up and invoicing went fine, straightforward with no surprises. Overall, I see potential in the system and value the detailed training, but the onboarding steps need improvement to reduce confusion for new users. With some refinement, this could become much easier to get started with than it was for me.