Training was clear but onboarding felt a bit slower than expected
Before starting with WFHI, I expected the onboarding to be quick and seamless, but it actually took a bit longer than I imagined. The training sessions themselves delivered what I was hoping for — clear explanations and step-by-step demonstrations of the software and calling tools. But when it came to actually getting everything set up, the initial process had some confusing moments, especially while working through the database features and dialing system together. I think the online material was good, but some aspects of the hands-on onboarding did not move as fast as I expected. Support was available when I needed help, which was reassuring, but overall, it was a slow start compared to what I hoped. I am still working through it, and maybe this slower pace helps with better understanding, but at first, I felt a little unsure about how quickly I’d be able to make full use of the tools provided.