Training was clear but I wished there was less guesswork
I signed up expecting the training to cover everything thoroughly, but it turned out I had to figure out quite some parts myself. The initial onboarding was well-structured, and the software access setup was pretty straightforward, which met my expectations. However, when it came to mastering the calling tools and the database feature, instructions were somewhat vague at times. I ended up exploring more by trial and error, which wasn’t what I had hoped for given the advertised training support. On the positive side, the telephonic support was available when I reached out with questions and explained things patiently. The automatic updates didn’t disrupt my workflow and were applied smoothly. So, while the training was solid in many areas, the need to self-navigate some tools was slightly disappointing against what I expected. Still, it was not a major drawback and overall I feel comfortable with using the platform now.