Training was clear but I will need your help again
You provided a clear and detailed training session on how to use the software, which I appreciated, especially the way the calling and database tools were demonstrated. The instructions were straightforward, and I could follow most of the steps without any major trouble. However, I found the onboarding flow a bit overwhelming because the sequence of tasks wasn't always intuitive; I got stuck figuring out how updates were supposed to integrate automatically with the rest of the system. Because of this confusion, I am quite sure I will need to reach out to your support again next time I go through this process. It would be very helpful if the onboarding steps were better aligned so that users don't feel lost when moving from one feature to another. While your telephonic assistance is reliable when I call, I had hoped the training would reduce the need for follow-up help, which didn’t happen entirely. Overall, the training content was solid, but the structure left room for improvement if you want users to feel fully independent after onboarding.