Training was clear but expectations were bit off
Hey, so I wanted to tell you about the training and onboarding experience I had with WFHI. Honestly, I expected it to be a bit more hands-on and step-by-step, like a full walkthrough from sign-up to running calls. But it wasn’t quite that smooth. There were parts, especially with dialing tools and database setup, where I had to figure out stuff by myself, which I didn’t expect at all. On the positive side, the invoicing and automatic updates were handled pretty well, so I avoided any billing confusion or software glitches. Support was generally there when I needed, although sometimes I had to wait on hold longer than I’d hoped. The training modules did cover the basics, but sometimes they skipped deeper explanations, which left room for guessing. Overall, it wasn’t bad—it just didn’t match my initial hopes for a fully guided process. Still, now that I’ve worked through the initial speed bumps, using the software feels more natural and I see the value in the database tool as part of my daily workflow. I think if you’re cool with figuring some things out yourself, then this might work well for you.