Training was better than expected with some delays in responses
I expected the training and onboarding experience with WFHI to be somewhat routine, but I was pleasantly surprised by the level of responsiveness from their team. Right from the start, I had questions about accessing the calling tools and managing the database feature, and their replies were generally prompt and detailed. The onboarding flow itself guided me through setup without confusion, although I encountered a delay once or twice when waiting for clarifications on software features. These minor periods of silence were a bit frustrating given the fast pace I hoped to maintain. Still, overall, the team was clearly engaged and ready to assist, making the learning experience quite smooth. The explanations during training sessions were clear and matched what I needed to get up to speed with remote workflow management. Support calls were helpful and patient, and updates to the software felt well-timed to avoid disruption. The invoicing and payment processes were transparent, though I wish the initial sign-up paperwork was presented in a more intuitive order. All things considered, the training interaction exceeded my expectations in quality and effort, even if some timing hiccups occurred. I feel confident navigating the software now, thanks to their willingness to help. I think the small responsiveness lapses can be improved but shouldn't deter others from trying it.