training was better than expected but i might need help next time
So the onboarding training was kind of a surprise I didnt expect it to be that thorough but it did cover a lot about the dialer and the database stuff which was useful. That said, some parts were still confusing like navigating the software menus, and I think I'd need more help or a refresher if I had to onboard someone else or start fresh again. The software itself is not too bad but it's not perfectly intuitive all the time, and automated updates sometimes change things without clear notice which threw me off a bit during workflow. Overall, what surprised me the most was how the training focused more on tools rather than workflow strategies so I guess that's why I felt a bit lost at times despite the sessions. Still, they do offer telephonic support which I did use a couple times, but again I found myself wanting a quicker or more hands-on walk-through next time. So yeah, it's okay for learning but I cant say I felt 100% confident by the end. Might give it another try with support handy though since it seems like that would help a lot when problems arise.