Training was better than expected but didn’t cover some basics
I went into the training expecting to handle almost all ongoing setup by myself after some initial walkthroughs. However, what I found was that a fair part of the setup required repeated attention as new features or updates came along, which was a bit surprising. Still, the one-off segments of onboarding such as software installation and initial dialer configuration were thoroughly explained and workable without much trouble. I appreciated that most of the database-related setup was done at the start, so I wasn’t constantly tweaking it. What I really missed though were more temporary support measures or refreshers during the ongoing use period. It would have been helpful if these were integrated into the training rather than assuming users would figure it out. Overall, the balance of initial versus continuous setup was okay but I think there’s room for improvement in ongoing guidance.